Reverse Auctions: Frequently Asked Questions

How do I contact Oltiby's customer support?
What is the cost of the reverse auction service?
Are there any hidden fees?
I don't find any supplier in my category
Do I need a credit card or bank account to join?
Why am I unable to log-in even though I have registered?
I forgot my password. How do I retrieve it?
How can I change my user information?
How do I update my email address?
How do I import my feedback rating from another auction site?
Why should I join Oltiby?
What happens if the Oltiby's auction system breaks down in the middle of an auction?
What happens if the supplier's system breaks down in the middle of an auction?

How do I contact Oltiby's customer service?

You can email us at service@oltiby.com or use this contact form. All enquiries are dealt with within 2 working days.

What Is The Cost Of The Reverse Auction Service?

We charge no listing fees. We also provide free image hosting and will feature your auction within its category for free as well! Go ahead and post the ad of the item(s) for purchase, it costs you nothing. If your reverse auction has at least two (2) bids posted by different bidders (sellers) we will charge a 2.75 to 5.25% (depending on the total sale) commission against the final sale price.

Are There Any Hidden Fees?

No, absolutely not. See the service fees here.

I Don't Find Any Supplier In My Category

Don't worry, our team is devoted to make you save money and will bring as many suppliers as possible to your lisiting. This way, competition is fair and prices can go down. If you want to recommend some supplier to join our community, you can use the Tell-a-Friend form or contact us

Do I Need A Credit Card Or Bank Account To Join?

Yes, you will need either a credit card or bank account in order to participate in buying part of the reverse auction process. However, you must be 18 years of age or older and consent to our registration terms and conditions. Please beware that all instances of fraud are reported without hesitation to the IFCC (a division of the FBI) for possible investigation.

Why Am I Unable To Log-in Even Though I Have Registered?

After registering, an email is delivered to the address you provided us with. To finalize your registration, you must confirm your registration entering the registration code or clicking the URL in the email you received.
If you are having trouble remaining logged in it is typically a COOKIES issue. COOKIES are data packets stored on your computer. Check your browser settings. You should enable sending/receiving cookies or else you will not be remembered and you will be prompted to re-login on nearly every page of our website.
If problem still occurs, please contact us indicating your user information (username, first/last name, email address...)

I Forgot My Password. How Do I Retrieve It?

You can retrieve your password and have it sent to the email address with which you registered by clicking here.

How Can I Change My User Information?

You can change your name, address, phone number, password, etc., from the Edit My Account page.

How Do I Update My Email Address?

Please use the contact us form so that we can verify your identity. Please provide us with your new email address.

How Do I Import My Feedback Rating From Another Auction Site?

If you have established a good reputation at another auction site, it will benefit you to import that rating over to our site. We will also link to your other feedback cards. Please click here for more information.

Why should I Join Oltiby?

Free listings means lower prices, which translates into a happier, friendlier, more enjoyable marketplace. eBay is promoting the sellers and it has created an environment where only the sellers are the winners. At Oltiby we have buyers that purchase products for as much as 50% less compared to the same products at eBay. We allow buyers to list an auction up to 30 days at a time. Oltiby is here to stay. We welcome all comments and suggestions. We are working hard to continually improve service so that we can be the leaders among the online reverse auction websites.

What Happens If The Oltiby's Auction System Breaks Down In The Middle Of An Auction?

Oltiby is responsible and the auction will restart from scratch when the problem is resolved, we'll notify everybody in a timely manner. The seller may not provide with the same offer again. Even if no data are lost and to insure even bids, the sellers will have to bid again.